Refund Policy

At Cul J 48 Hour Cleanse, we are committed to providing our customers with high-quality products and exceptional service. We want you to be completely satisfied with your purchase. However, we understand that circumstances may arise where a refund is necessary. Please review our refund policy below:

1. Eligibility for Refunds

  • We offer refunds on unused and unopened products within 30 days of the original purchase date.
  • To be eligible for a refund, the item must be in its original packaging and in the same condition as when you received it.
  • Refunds are not available for opened or used products due to health and safety reasons.

2. Refund Process

  • To initiate a refund, please contact our customer support team with your order details and reason for the return.
  • Once your return request is approved, we will provide you with instructions on how to return the product.
  • Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria outlined above.
  • If the return is approved, we will process the refund to the original method of payment within a reasonable timeframe.

3. Shipping Costs

  • Please note that shipping costs are non-refundable. You will be responsible for paying the return shipping fees unless the return is due to an error on our part.

4. Damaged or Defective Products

  • If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund, depending on the circumstances.
  • Please provide photos of the damaged or defective item to expedite the resolution process.

5. Refunds for Promotional or Bundled Items

  • If your purchase included promotional items or was part of a bundle, the refund amount will be adjusted to account for the value of the promotional items or bundle discount.
  • Partial refunds may be issued for returns of incomplete bundles or promotional packages.

6. Refunds for Subscription Orders

  • If you are subscribed to a recurring order program and wish to cancel or request a refund, please do so before the next billing cycle to avoid being charged for the upcoming shipment.
  • Refunds for subscription orders will be processed according to the terms outlined above.